Shipping policy

  • Shipping & Delivery

    • We process and ship orders within [3] business days after payment confirmation. For orders within Singapore, parcels will be delivered to your door-step within [2] business days once parcel has been picked up by our courier. For International orders, delivery time will vary depending on location.
    • We are not responsible for delays caused by customs or other regulatory authorities.

  • Shipping Costs, Customs & Duties

    • Shipping fees are calculated at checkout based on your destination and order weight.
    • International orders may be subjected to customs duties and taxes, and are the responsibility of the customer.

  • Address Accuracy

    • Please ensure your shipping address is accurate. We are not responsible for delivery issues or misplaced parcels due to incorrect or incomplete addresses provided by the customer. No refund of product or shipping fee will be provided if issues arise due to a mistake in address.

  • Lost or Damaged Packages

    • If your parcel is lost or damaged during transit, please contact us at hello@rollo.sg within 7 days of delivery to ensure traceability and to resolve the issue. 

  • Tracking Information

    • Once your order is shipped, you will receive tracking details via email. Please monitor your parcel’s status to avoid missed deliveries. We are not liable for lost or stolen packages once they have been marked as delivered by the carrier.